Legal

Privacy Policy

Last updated: 10 November 2026

Who we are

This policy explains how Hypr (“we”, “us”, “our”) handles personal information. Hypr is a Melbourne creative and media agency. We make and run ads, build landing pages and produce video for businesses.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you fill out the contact form on our website, we collect:

Your first and last name
Your company and role
Your email address and phone number
The services you’re interested in
Any comments you add

We also collect the details you give us when you email or call us. When you visit our website, cookies and similar tools may collect technical information, such as your device and browser, the pages you view and how you found us.

You don’t have to give us your details, but we may not be able to respond to your enquiry without them.

Why we collect it

We use personal information to:

Respond to your enquiry and talk with you about our services
Provide our services if you become a client
Send you marketing about Hypr, which you can opt out of at any time
Measure and improve our website and our own advertising

Cookies and tracking tools

Our website may use cookies and tracking tools, including:

Meta Pixel
Google Analytics
Google Ads conversion tracking
Google Tag Manager

These tools help us understand how people use our site and whether our ads are working. They may collect information such as your IP address, device and browser details, and the pages you visit. The companies that provide them handle that information under their own privacy policies.

Who we share it with

We share personal information only with service providers that help us run our business. These include our website host (Framer), our email provider, customer relationship management (CRM) tools and advertising platforms. They may only use it to provide their services to us.

We may also disclose information when the law requires it. We do not sell your personal information.

Storing data overseas

Some of our service providers store data outside Australia, for example in the United States. When we use these providers, we take reasonable steps to make sure they handle your information in line with Australian privacy law.

Security and how long we keep it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including limiting who can see it. No way of storing or sending information online is completely secure, so we can’t guarantee it.

We keep personal information only for as long as we need it for the reasons above, or as long as the law requires. After that, we delete it or remove anything that identifies you.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it’s wrong or out of date. Contact us using the details below and we’ll respond within a reasonable time. If we can’t give you access, we’ll tell you why.

Opting out of marketing and cookies

You can opt out at any time:

Marketing emails: use the unsubscribe link in any email, or contact us.
Cookies: you can block or delete cookies in your browser settings.
Ads and analytics: you can manage ad preferences in your Meta and Google account settings, and you can opt out of Google Analytics with Google’s browser add-on.

If you block cookies, some parts of our website may not work as well.

Complaints

If you’re concerned about how we’ve handled your personal information, please contact us first so we can try to fix it. If you’re not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

For privacy questions, requests or complaints, contact Hypr:

Email: will@hypragency.com
Phone: 0414 628 036
Address: 5/46 Allied Drive, Tullamarine 3043

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